We review returns on a case by case basis. Our priority is making sure each person we work with is happy with their custom piece and has a good experience.
Within 7 business days of receiving your dress, we will work with you to make sure it works for you. If a fit adjustment is needed we can work through the best way to solve the issue together. For any design changes we need to charge a $50 design fee, as this is a very time consuming process. Design changes are only possible if they are minor.
Again it is our priority to make sure you’re happy with your custom designed dress - if we are not able to fix whatever the issue is then we can accept the piece back and will refund you.
For all other items that are not custom made, please contact us within 14 days of receipt to discuss an exchange or return. Anything out of this window can be returned unworn and in new condition with the tags attached, and a store credit will be granted upon receipt.2. CAN I SEND YOU MY PERSONAL FABRIC/CLOTHING FOR YOUR TO INCORPORATE INTO MY DRESS?
There is a lot of time and logistics that go into each piece, and adding in personal materials adds to the process. The time spent deconstructing other garments to be used in the dresses surpasses the standard designing and sewing timelines we've established. We want to make these garments special, and are willing to work with personal materials for an additional $50 fee. Feel dress to email us with any specific requests or questions.
3. CAN I DONATE DEADSTOCK, VINTAGE MATERIALS?
If you have some pieces that you’ve been holding onto and looking for a good place for them to be repurposed please send us an email with photos. If they are materials we can make good use out of we are happy to take the off your hands.
4. DO YOU BUY DEADSTOCK FROM BRANDS?
Yes! If you are a brand with some deadstock available, we are looking for natural fibers only. Please email us and we’d love to see what you have!